Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, for any reason.

To be eligible for a return, your item must be in the same condition that you received it (unworn, unused, and in its original packaging). You'll also need the receipt or proof of purchase.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

To start a return, contact us at contact@cabralactivewear.com.

Returns will need to be sent to:

AVENIDA MIGUEL BOMBARDA N 133 6 ESQ
LISBOA
1050-164 LISBOA

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and make it right. Faulty or misdescribed items are handled separately from standard returns and are not subject to the exceptions or conditions below, see "Your legal rights" for details.

Exceptions / non-returnable items

Certain items cannot be returned:

• Items that are worn, used, washed, or damaged by the customer beyond trying them on to assess size and fit

We reserve the right to refuse a return, or issue a reduced refund, if an item shows signs of wear, use, or damage not caused by us or during transit.

Gift cards are not eligible for return, as they are not physical goods.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return and let you know if it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days (EU withdrawal returns are refunded within 14 days of receipt, as above). Please allow additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at contact@cabralactivewear.com.